Phoenix Planning & Development moved commercial plan review, permitting and inspections to the SHAPE PHX portal on April 27, 2026, according to the department's SHAPE PHX page. If you're filing a tenant improvement permit in Phoenix today, you submit it through SHAPE PHX at shapephx.phoenix.gov — not the old PDDOnline system.
What Changed on April 27
The city launched SHAPE PHX for new commercial plan review and inspections permits on April 27, 2026, Phoenix Planning & Development reports. Projects accepted before that date continue processing in the legacy PDDOnline/KIVA system to completion; new commercial applications filed after April 27 must use SHAPE PHX, according to the city's PDD Online legacy portal notice.
The new portal handles commercial plan review, commercial permitting and inspections, single-family residential permits and inspections, residential subdivisions, residential and commercial photovoltaic permits, elevator permits, annual facility permits, historic preservation applications, and planning & zoning applications, Phoenix Planning & Development states.
How SHAPE PHX Works
The SHAPE PHX customer portal is available 24/7 and allows users to perform multiple Planning and Development functions from anywhere, the department reports. That means you can upload drawings, check plan review status and request inspections outside normal business hours.
To file a tenant improvement permit, you create an account at shapephx.phoenix.gov if you haven't already — the portal is now the city's only intake path for new commercial projects. Once you're logged in, you start a new application, upload your permit set and any required documents, and pay the permit and plan review fees online.
Getting Help with the Portal
Technical questions or issues regarding the SHAPE PHX Portal go to shapephx@phoenix.gov, Phoenix Planning & Development states. If you're not sure whether your project needs a permit or what documents to submit, the department's main line is (602) 262-7811.
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